Frequently Asked Questions

Everything you need to know about your Kiokii and... beauty journey.

Are your beauty products authentic?

Absolutely. At Kiokii and..., we source all our products directly from authorized distributors or the brands themselves to ensure 100% authenticity and premium quality for every item.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping costs and delivery times are calculated at checkout based on the destination country and package weight.

How can I check if a product is suitable for my skin type?

Each product page features a detailed ingredient list and a 'Skin Type' guide. If you are unsure, we recommend performing a patch test or contacting our beauty consultants via live chat for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.